The management of guest accounts is handled by the individual departments. These departments can independently determine who qualifies for a guest account. The respective IT Identity Managers of the departments implement this decision and assign a guest account to the visitor (see also
The account of regular university staff (e.g., employee accounts, PhD student account) is centrally managed by the Human Resources Department. Student accounts are tied to their enrollment. For problems or inquiries (e.g. validity) regarding regular accounts or student accounts, please contact the ZDV or the Human Resources Department.
If your regular account is about to expire, please continue reading the following section.
Accounts may be created only for natural, living persons – system-only accounts (e.g. computer or Wi-Fi-only) are not permitted. Each person may hold only one active university account. Individuals who already have a valid user account (employee, student, guest) are not entitled to an additional account.
Please note that for a guest account, you must always designate a sponsor (group leader, institute staff member). Please include this sponsor in the CC field for every contact with us.
Normally, guest accounts are assigned to the following groups:
- Visiting scholars during their stay or thereafter
- Researchers whose JGU account benefits the JGU, provided that JGU does not become a service provider
- Student assistants who do not have alternative access to the network
For future employees (staff, PhD students who have a contract with the university) for whom an account is already foreseeable, please contact the ZDV/Human-Resources Department before the guest account might need to be converted into a regular account. Otherwise, you will unintentionally and unauthorizedly receive a second account.
Converting to or from guest accounts is not possible from our side.
We require your name, date of birth, and a personal (non‑university) email address to uniquely associate you with the account. Additionally, it is helpful to state the reason for the guest account and the planned validity period. The maximum validity is one year.
Please contact us at the address below and include your sponsor in the CC field.
Login credentials will be sent to your personal email address. You can activate the account yourself within 30 days.
Your data will be transmitted to the ZDV, which may use it for identification purposes. The am-iph team does not store this data. If you need your ID displayed in the JGU app, you must upload an ID photo in passport format here.
A guest account is subject to certain restrictions compared to regular accounts, e.g., the use of Microsoft (Office 365 and OneDrive) licenses is not possible.
For detailed information on the licenses, please contact the ZDV, as this depends on the currently valid license conditions. Further information on accounts can be found on the ZDV’s website at the following links: here and here.
The validity of a guest account is generally one year. The validity can be extended for an additional year with a short justification.
A few weeks before expiration, an email will be sent to the personal email address (not the guest address) announcing the upcoming closure. The account can be extended by contacting us at the address below. Please add your sponsor in the CC field.
If you need a renewal for longer than one year, you will need to repeat this step every year as automatic renewals are not supported.
The account will be permanently deleted six months after the validity expires.
If you have forgotten your password, a new password can be sent to your personal email address that you provided when you first registered. You can request it yourself through the account/login page or ask us for assistance.
The termination of a regular account, for example due to contract termination, will be announced in advance by e‑mail from the ZDV. After the contract ends, regular accounts are automatically converted into a short‑term guest account.
Please contact us only after this point to extend the (guest) account validity. Before that e‑mail, the account is managed centrally and we cannot change its status.
If your guest account is about to expire, please read “Extension of Guest Accounts” above.
Student accounts (@students.uni-mainz.de) are not automatically converted into guest accounts and cannot be extended without an active enrollment.
- Student accounts (@students.uni-mainz.de) are neither automatically converted into guest accounts nor can they be extended without an active enrollment
- Former professors receive a guest account that does not need to be regularly renewed. This account will extend automatically when it is used at least every six weeks
- Permanent e-mail forwarding: Please contact the ZDV for information on forwarding options (as of July 2025)
You can reach us at am-iph@uni-mainz.de.
